Questions people actually ask

It can happen with any wire brush, and we take it seriously rather than dismissing it. Shedding comes from wire that has been bent, heated and fatigued past its life. That is why the head detaches with the wrench in the box: you can take the wire out, hold it under a light and decide for yourself whether it is still intact before you cook. A brush with the bristles moulded in permanently gives you no way to make that call. Always wipe the grate with a damp cloth after brushing. If wire near food is a line you do not want to cross at all, buy a bristle-free scraper instead. We would rather you were comfortable than sold.

Seven to fourteen days to most of the US, and we would rather say that plainly than hide it. The brush is built and dispatched by our manufacturing partner in Guangdong and flown to you, with USPS or UPS doing the last mile. Tracking usually appears three to five days in, goes quiet while the parcel is in the air, then wakes up at US customs. Express, five to nine business days, is €19 at checkout.

For sustained pressure at a steady speed, yes. Your arm starts strong and fades; the motor does not care that it is bar number fourteen. It will not out-muscle a determined ten-minute scrub on one small patch, but it does the whole grate at that intensity without you tiring.

A typical clean takes about 90 seconds and the battery is 2000 mAh. In practice that is a month or more of weekend cooking per charge. It charges over USB-C in roughly two hours with any standard phone charger.

No. It says DO NOT USE ON HOT GRILL on the housing and we mean it: heat softens the wire so it bends instead of cutting, and it can deform the head mount. Wait about fifteen minutes after the burners go off. Warm grease actually comes off easier than hot grease anyway.

Stainless wire can mark porcelain, especially where the coating is already chipped. Test a back corner with light pressure first. On ceramic or enamel we suggest using the scraper edge or a nylon tool instead. On stainless bars and bare cast iron there is nothing to worry about.

Stop using it. A worn wire brush is the one that sheds into food, and no cleaning routine makes up for that. We sell the brush as a single package and do not stock heads as a separate item, so if yours wears out or arrives damaged inside the guarantee window, email us and we will sort it out rather than sending you looking for a part number.

Detach the head and rinse it under the tap. The body is splash resistant, not waterproof, so never submerge it and never put any part of it in a dishwasher. Store it dry and indoors and the steel will not rust.

Email us within 60 days and we refund the full amount including any shipping you paid. Used, greasy, box long gone: does not matter. In most cases we do not even ask for it back.

On smoker grates, yes, same as a gas grill. On a flat-top griddle the scraper edge is what you want rather than the wire. It is not designed for the inside of a pizza oven or anything with a delicate coating.

The brush with a rolling stainless wire head already fitted, a USB-C charging cable, a pair of work gloves and the wrench that releases the head. Nothing else to buy to start using it.

Because grill grease does not come off your hands easily and a grate that has cooled to warm is still warm. They are in the box so you are not hunting for oven mitts at the point you want to clean.

So you can inspect the wire. Take the head off with the wrench, hold it under a light and look at the bristles before you cook on the grate. That is the only reliable way to know a wire brush is still safe, and it is not possible on a brush with the bristles moulded in.

Yes. DO NOT USE ON HOT GRILL is printed on the steel scraper plate, where you see it every time you pick the brush up. That is deliberate — it is the one instruction that matters.