60 days, and we don't want it back

Use it on a real grill. That's the only way to know. If it doesn't beat the brush you already own, we refund you.

Cancel free within 12 hours

Orders go to the factory in a batch twice a day. Email inside twelve hours and we cancel and refund in full before anything is packed. After that it is in the post, so it falls under the guarantee instead — which is the same outcome with a longer wait.

Used is fine

Greasy, scratched, box long gone. A guarantee that requires unused condition on a cleaning tool isn't a guarantee.

You usually keep it

For most refunds we don't ask for the product back. The brush ships from Guangdong and posting a used one back there costs more than the brush, so we refund you and you keep it or pass it on. If you'd rather return it anyway, we'll send you a US address and cover the postage when the fault is ours.

Shipping comes back too

If you paid for express or international shipping, that is refunded with the product price. No restocking fee, no deduction.

Twelve-month warranty on the motor and cell

Separate from the guarantee. If the motor stops or the battery won't hold a charge within twelve months of delivery, we ship a replacement brush on the same timeline as a new order and nothing needs to come back. Wire wear is normal use and excluded, as is damage from using it on a hot grill.

How to start one

Email hello@brushyourgrill.com with your order number and one line about what went wrong. There's no form, no ticket number and no chatbot. Refunds are issued to the original payment method and usually land in 3 to 5 business days.

The clock starts the day it arrives, not the day you ordered, so the two weeks in transit are not eaten out of your 60 days.