Track your order
Your confirmation email contains a direct order-status link — that is the most accurate view of where the parcel is.
Tracking usually appears three to five days after you order, goes quiet for several days while the parcel is consolidated and flown, then wakes up when it clears US customs. That silence is normal on this route and is not a lost package.
Can't find your confirmation email, or it's been more than 30 business days with no movement? Email hello@brushyourgrill.com with your order number and we'll look it up.